We have noticed that on some systems the Adobe 3D Capture Plugin prevents the correct start of the TH SCOPE. As a workaround please uninstall the Adobe Plugin (or Adobe Acrobat 9 Pro).

Measurement cannot be started because the measurement button is grayed out.

Possible causes:
- software is not licensed or
- network configuration issue

License issue:
The dataCHECK Analyzer IE license package unlocks the full functionality of the software.
Without a valid license, no measurement can be performed.

Network configuration:
Without a selection of a network adapter it is not possible to establish a network connection and start the TH SCOPE measurement. To be able to select the network adapter you must be logged in. The default password is THLINK_Admin.

Set the network adapter in the Settings -> THLINK window, through which the access to the network is to be established and save the setting.

After saving, you will be logged out automatically because the TH LINK and the TH SCOPE measurement both restart.

see guideline: "Elimination of transmission problems using Softing‘s PROFIBUS Tester 3"

The quality index strongly depends on the type of field device and, in particular, on the segment length. In the majority of cases, a quality index of 4000 is very good. However, bus communication may still work with much less.

The topology scan uses a maximum baud rate of 500 kbit/s, even if you have set higher baud rate. As a result, devices that do not support automatic baud rate detection and have been set to a higher baud rate will not be found in the topology scan. Some (mainly older) devices will perform the automatic baud rate detection only once after startup. Therefore, you may have to temporarily disconnect them from the power supply.

This is a common issue depending on the PC/notebook type and operating system. It occurs particularly when using USB hubs with external power supply. Please connect the PB-T3 directly to the PC/notebook.

The PROFIBUS Tester tools measure the cable lengths to the respective field devices and then list the devices according to these cable lengths.

To perform a topology scan, the PROFIBUS Tester must be connected to either the beginning or the end of a physical segment. Consequently, when measuring the cable lengths from the center of a segment, the sequence of devices determined by the PROFIBUS Tester will not correspond to the actual layout of the devices.

In addition, a topology scan will only deliver reliable results if the signal quality of all devices on the bus is very good. If faults have already led to reflections on the bus, the reflections can impair accurate length measurement by the PROFIBUS Tester.

The measurement tolerance for the topology scan is +/- 1 meter.

The use of repeaters creates separate physical segments. As a result, PROFIBUS Tester tools can only measure the distance to the repeater. In addition, as soon as a PROFIBUS Tester starts the topology scan, some diagnostic repeaters (e.g. Siemens repeaters) also transmit frames on the bus, which disturb the measurement. For this reason, repeaters should generally be disabled before running a topology scan.

My PROFIBUS Tester 4 has dropped down to the USB-socket and is malfunctioning. What next?

In spite of its weight PROFIBUS Tester 4 is quite robust and withstands mechanical stress to a considerable degree. Most of the testers being send to us for repair show a damaged USB-socket. We are already working on making the USB-socket more robust with respect to mechanical load. We kindly ask you for sending affected testers to us for repair if necessary. Please do not try to repair testers on your own. We recommend to screw tightly the device during testing. You may use a USB cable with angular B-plug which reduces the risk of damage to the USB-socket, should your PROFIBUS Tester 4 drop down accidentally.

In some situations a firmware update solves this issue.
Please download the latest version of the Diagnostics Suite V3.00 software inclusive firmware updates from our website. Install the software and update the firmware. After the firmware update was made, could be that the “IFLASH failed” message appears ones again. Please confirm it with the green button. Then the internal memory of the device will be formatted.

If the above procedure does not help then the device should be sent back for repair.
Please see our repair procedure and form on the website here:
industrial.softing.com/en/services/support/returns.html

The PROFIBUS Tester is maintenance-free and does not need to be calibrated. The PROFIBUS Tester does not measure physical values which can be compared to a reference standard.

A calibration takes place during the automatic production tests of the PROFIBUS Tester device before the delivery.

But we can offer a factory adjustment like it is done during production for extra charge. If you have interest on it, please contact our sales department: info.automation@softing.com

The PROFIBUS Tester 3 was discontinued in 2011. Its functionality is fully included in the PROFIBUS Tester 4 (BC-600-PB, begin of sales in 2010) and in the PROFIBUS Tester 5 (start of sales in 2014).

The last PC software for the PROFIBUS Tester 3 was the version 1.70.

Version 3.x of PROFIBUS Diagnostics Suite doesn’t support the PROFIBUS Tester 3 any more because the newly added features like cable test are absent on the PROFIBUS Tester 3.

Please read the following application note.

The new Firmware 1.02.00.00 of the BC-700-PB (delivered with the PROFIBUS Diagnostics Suite V3.20) contains an oscilloscope function for stand-alone operation. The waveform of the PROFIBUS signal can be seen now on the display of the BC-700-PB without connected PC. Therefore an examination of the waveforms is possible in a simple manner. The signal A-B is shown with a maximum sampling rate of 384 MHz and 8192 sample points. It can be triggered on addresses, signal level and faulty telegrams. Sections can be shown per zoom and shift function. The presentation is intended as a "Live View", saving the contents on the PC is not possible. For this purpose the oscilloscope function in the PROFIBUS Diagnostics Suite should be used.

The oscilloscope function in stand-alone mode is enabled via an additional license, which is bound to the serial number of the device. Therefore the serial number must be stated when ordering the license. Customers who already own the PA option should also state the key of the PA license in order to ensure that the PA function is included in the new key.

The oscilloscope function in the PROFIBUS Diagnostics Suite is still available without any additional license.

You have to configure a new IP address. Please click the link below to download the Search & Configure tool. After successful installation, start the Search & Configure tool. It will automatically find all available BC-502-PB devices on your network.

• "Search & Configure"

Click the Configure button or double-click a device to display detailed configuration data of the selected device. The dialog entries vary depending on the type of device. You can modify the settings of a device by entering new values in the enabled input boxes in the middle column. To download these changes into the device, please enter the correct password and click the Submit button.

The PROFIBUS Monitor is delivered with the following default network configuration:

• Monitor's IP address: 192.168.212.212
• Monitor's subnet mask: 255.255.255.0
• Login: config
• Password: config

If more than one Monitor with default configuration settings is connected to the LAN network, only one Monitor will be able to successfully connect to the network (firmware May 2009). All other Monitor devices or PROFIBUS Ethernet gateways that have been started later will prematurely stop booting because the assigned IP address is already in use on the network.

There is a workaround to add multiple devices with the same IP address to the network and then modify their network configurations from a PC on the same network. This is done using the Softing Search and Configure tool. First, unplug the network cables of the devices concerned. Then force a restart of each device by temporarily disconnecting it from the power supply. The devices will now complete the startup successfully and can be reconnected to the network.

The "Softing Search and Configure" tool will now also detect devices with the same IP address and further identify them by other attributes, such as the serial number or MAC address. You can then select each Monitor and change its IP address by clicking the Configure button.

• "Search & Configure" (Screenshot)
• "Search & Configure"

While several devices can be simultaneously connected to the bus, you must choose one device at a time to run a measurement on the active bus with the PROFIBUS Diagnostics Suite. The measurement cannot be started using several devices simultaneously.

To use this functionality, you have to have installed the latest version of the PROFIBUS Diagnostics Suite.

To save the recorded frames to a CSV file, click the Print icon in the Frames view. After you select the range, a preview window appears. Click on the Save icon in the toolbar at the top of the preview window and choose 'CSV'. You can then specify a name and location for the file.

Using BC-450-PB you can test the protocol simultaneously in DP- and PA-segment. Before running a trend test you have to decide in which segment (DP or PA) you want to run a trend test. Running a trend test in DP- and PA-segment simultaneously will lead to wrong test results. Please run a trend test in the corresponding segments separately.

The graphical user interface of PB-DIAG-Suite freezes when starting a trend test, if the live list does not contain any stations.

This is a reported issue in version 2.10 of PB-DIAG-Suite. To prevent this issue, please run a station scan prior to the trend test.

This bug is fixed in the version 2.11.

This is a reported issue in version 2.10 of PB-DIAG-Suite. To prevent this issue, please open the corresponding network status and press the corresponding display control “Clear Network Status”.

This bug is fixed in the version 2.11.

I am testing a network which runs a bitrate of 9,6kbit/s. When I am running the oscilloscope function sometimes error messages are displayed.

This is a reported issue in version 2.10 of PB-DIAG-Suite. The correction is scheduled for the next version.

When I am running the oscilloscope function, PB-DIAG-Suite displays in status bar strange processing lag values and/or bus status shows “red”, although the network is okay. Why this is the case?

Running simultaneously telegram recorder and oscilloscope function is principally possible. In version 2.10 of PB-DIAG-Suite this configuration will cause the above mentioned reported issue.

To prevent this issue, please decide in favour of one function and stop the other function (oscilloscope or telegram recording). The correction is scheduled for the next version.

I have simultaneously connected BC-4x0-PB and BC-600-PB to PB-DIAG-Suite via USB. What do I have to bear in mind?

In principle the operation is the same as compared to operation on a single device. In version 2.10 of PB-DIAG-Suite opening a channel via selection of the corresponding device in project explorer may cause an error message. To prevent this reported issue, please select the corresponding device on the start page. The correction is scheduled for the next version.

When starting a trend recording using PB-DIAG-Suite, the displayed logging period is not “Zero”. Why this is the case?

BC-600-PB contains an internal clock, which starts to run from “Zero” whenever a recording is started (frame recording, protocol analysis or trend recording). Typically a trend recording shall start at “Zero”. To prevent this reported issue we recommend to stop all other running functions such as the frame recorder. After that you can start trend recording.

When opening a frame recording (rpb-file) my mouse pointer continues to show an hour glass. Why this is the case?

Typically opening a telegram recording (rpb-file) in offline mode takes a couple of seconds. During this data input of information, the cursor changes its appearance (hour glass). Is the measurement device being plugged to a master device (test location) during the frame recording, the mouse pointer remains an hour glass and the processing lag value being displayed in status bar is growing continuously. This reported issue does not affect any available functions (such as search frames function) and will be fixed in the next update version.

Measurement can be performed in stand alone mode and all devices are detected properly. However, the BC-700-PB is not detected if you try to do a measurement with the PROFIBUS Diagnose Suite software. In this case no measurement can be performed or the baud rate setting is "forgotten". Such a phenomenon has been observed with USB cable with a length of 2 meter or longer.

Workaround:
Please use a USB cable with a maximum length of 2 meters or shorter.

If you only see question marks rather than a meter value in the generated report then you should change to the Topology tab with connected BC-700-PB (very important) and assigned Network. Then click here the button “Copy to Global”.

Please configure the Trigger Condition in the Diagnostics Suite. The External (Trigger In) should be used as source for the trigger in the Oscilloscope View.

You need an external device (e.g. voltage measurement equipment) which triggers the PBT5 in case of e.g. voltage decrease. The reason is to find out whether the voltage decrease influences the PROFIBUS installation.

Please note, the external trigger input can only start the oscilloscope measurement but not the frame recording.

The external trigger output works exactly like the trigger in the Oscilloscope View, but with a small delay caused by the hardware driver.

So when the Oscilloscope View is active, trigger signals corresponding to the current oscilloscope trigger mode (address or voltage level) are generated at the trigger output pin.

In turn, the external trigger input may be used as source for the trigger in the Oscilloscope View.

Maybe a configuration file is faulty, therefore the PROFIBUS Diagnostics Suite software can no longer be loaded.

Workaround:
Please navigate to the folder C:\ProgramData\Softing\PROFIBUS\Diag Suite\config
Check the files in that folder. If you find a file with a length of 0KB, delete it. If the file lengths are plausible, delete the file RecentData.cfg.

The missing configuration files will be created during the startup of the software.
After deleting the files the software should work properly again.

You can choose between two different user modes for the workspace:

• Advanced mode and
• Standard mode.

When you enable Standard mode, the expert functions for analyzing oscillograms and frames are not available. This mode gives new or less experienced users a clear, easy-to-use user interface with the standard display and control functions.

To change the user mode, open Settings from the menu bar and select User Mode. Then the oscillogram and frame functions will be visible.

If you are asked for the configuration files and / or trace files in a support case, you will find them in the following folder:
%ALLUSERSPROFILE%\Softing\PROFIBUS\Diag Suite\

This location may vary depending on the language and version of the Microsoft Windows operating system. e.g. C:\ProgramData\Softing\PROFIBUS\Diag Suite\

Please archive the complete folder and send it to support.automation@softing.com. This folder contains the configuration files, log files, and much more.
C:\ProgramData\Softing\PROFIBUS\Diag Suite\config
C:\ProgramData\Softing\PROFIBUS\Diag Suite\logs
...

If there are problems with a GSD file then please also send the following folder:
C:\ProgramData\Softing\PROFIBUS\gsd

Traces:
By default, only the exception logging is activated, which can be found in the program data directory at:
C:\ProgramData\Softing\PROFIBUS\Diag Suite\logs

In most cases, this information is sufficient to investigate.
However, in some cases, extended log files (application log files) are required.
To enable application logging, you should also perform the following steps:

1. Open PDS
2. Press CTRL+SHIFT+T to open Tracer settings window
3. Select module “Main”
4. Check field “Enabled”
5. Change level to “DEBUG”
6. Rotation type can be kept in default “by date” and “Daily”
7. Click “Ok”

The application log files (AppStatus.trc) can be found at:
C:\ProgramData\Softing\PROFIBUS\Diag Suite\AppStatus.trc